Professional Account Management PAM Collections Complaints. Stop the calls

August 21, 2018


What is Professional Account Management – PAM?


Professional Account Management LLC or PAM is a third-party collection agency based in Wisconsin. PAM has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including failure to verify debts and attempting to collect debts not owed.If you have been contacted by Professional Account Management, make sure you understand your rights before taking action.


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Who is Professional Account Management 


According to the BBB, Professional Account Management, LLC was founded and incorporated in 1999. The BBB indicates they had established a profile page for PAM five years earlier, in 1994. PAM is listed as a collection agency that uses the alternate business name, Duncan Solutions, Inc. Buzzfile estimates PAM’s annual revenue at $5 million and the size of its headquarters staff at 75 employees.


PAM’s website does not contain a lot of detailed information. The home page identifies PAM as a Duncan Solutions, Inc. company and provides data entry windows for site visitors to enter an account number and zip code. Two additional links lead to PAM’s privacy policy and hours of operation.


According to the website for Duncan Solutions (DS), Professional Account Management is owned by a company that provides payment solutions for parking vendors. DS offers on-street parking services operations; registration retrieval services that work in conjunction with departments of motor vehicles; tolling solutions for bridges and tollways; and processing and collections services.


Duncan Solutions collections services “unlock the cash flow from backlogged citations by giving citizens the information and tools they need to fulfill their obligation.” Collection services include “multi-tiered skip trace waterfall, custom collection notices, inbound and outbound call management, and web and IVR payment options.”


In addition, Duncan Solutions offers “revenue optimization” to deliver “increased client revenues compared to… competitors”; exceptional customer service using “responsive and ethical services fully operating within the framework of the Fair Debt Collection Protection Act (FDCPA)”; and “rapid and seamless transition” using a “proven implementation methodology.”


Neither site provides any information about its compliance policies or links or references to consumer protection resources, laws, or enforcement agencies.


How many Complaints are there against Professional Account Management – PAM?


The BBB has closed 169 complaints against Professional Account Management in the past three years, with 97 complaints closed in the past 12 months. Most of those complaints alleged problems with billing and collections. PAM has also received 22 negative reviews. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 78 complaints against PAM. Justia lists at least 5 cases of civil litigation involving PAM.


Professional Account Management, LLC Contact Information

Professional Account Management, LLC

633 W Wisconsin Ave., Suite 1600
Milwaukee, WI 53203-1920
Telephone: (888) 993-8622



Professional Account Management Calling You?

Understand your debt collection rights


The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.


The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.


These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.


Want to Stop Professional Account Management PAM Debt Collection Harassment Now?


Your debt harassment checklist:

  • You are receiving multiple calls per week from third party collection agencies

  • You are receiving early morning or late night calls from debt collectors

  • You are receiving calls at work from a debt collection agency

  • Debt collectors are calling your friends, neighbors, or coworkers

  • Collectors are threatening you with violence, lawsuit, or arrest

  • A debt collector attempts to collect more than you owe

  • You are being threatened with negative credit reporting

  • A debt collector attempts to intimidate you

  • Criminal accusations are being made towards you

  • Use of obscene language during an attempt to collect

  • Automated robocalls are being made to your phone in an attempt to collect

We can make them STOP!✋


 At The Prado Law Firm, we can help!





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